New technology is a simple and helpful resource for when you want to improve both your business efficiency and customer experience. No matter what kind of eatery you operate, there are plenty of opportunities for technological growth. Try out these fun ways to utilize technology in your restaurant.
Digital Point of Sale System
A point of sale (POS) system is critical to managing a restaurant efficiently. From managing back-of-house operations to servers putting in orders on the floor, a unified POS system can greatly improve your business efficiency. POS systems offer a wide variety of programs and properties. However, be sure to choose a system that is tailored to your industry. In food service, it is important to keep your inventory from spoiling and help your servers input orders quickly.
Tableside ordering has grown in response to the current pandemic. Because diners can use contactless ordering, there is less face-to-face interaction with staff even when at the restaurant. No matter how you use it, tableside ordering can help your restaurant significantly. When selecting a tableside ordering system, be sure to find something compatible with your current point of sale system. This way, you can seamlessly track your orders, inventory, and sales.
Branded Mobile Apps
Branded mobile apps will significantly change how consumers interact with your business. These apps can help customers earn rewards and loyalty bonuses, while also making it easy to order directly from your menu. Due to the rise in health-conscious behavior, people may not want to sit at your restaurant table, but they may want to order their favorite entrée from your menu for takeout. Set up and update a mobile app for customer use.
One of the largest tech markets to emerge in the recent decade is wearable technology. Between watches, bracelets, glasses, and helmets, there are myriad ways that technology has found its way onto our person. Why not use this to your business’s advantage? Wait staff often run a handful of tables at once. But during meal rushes, servers can become forgetful or lag between tables. There are now high-tech watches that diners can use from their table. When they need more water or would like to speak to a manager, the watch notifies the server no matter where they are in the restaurant. Options like this will drastically impact your customer’s experience and improve their satisfaction.
Test out a few of these ways to utilize technology in your restaurant and see how your customers enjoy it. These new techniques will undoubtedly impact your business’ profits and performance for months to come.